SHIPPING & RETURNS
How much does shipping cost?
Shipping is free for all orders over €299. For orders below €299, a flat rate of €60 is charged.
Which countries do you ship to?
Shipping is done at no additional cost to the following countries: Åland, American Samoa, Andorra, Australia, Austria, Belgium, Bulgaria, Canada, China, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, East Timor, Fiji, Finland, France, Germany, Gibraltar, Greece, Greenland, Guam, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Caledonia, New Zealand, Niue, Papua, New Guinea, Philippines, Poland, Russia, Samoa, Singapore, Slovakia, Slovenia, Solomon Islands, Spain, Sweden, Tahiti (French Polynesia), Thailand, United Kingdom, and United States.
For other countries, customers will be responsible for any additional shipping costs.
Can I choose to shop in a different currency?
Su Misura Venzoni currently supports the following currencies: British Pounds (£), Danish krone (DKK), Euros (€), Hong Kong Dollars (HK$), Norwegian krone (NOK), Swedish krona (SEK), Swiss Franc (CHF) and the US Dollar ($). You can choose to shop only in the currency of the country you wish to ship the product to.
How do you handle VAT & Duties for European countries?
VAT & Duties are included in the price for most of the countries we ship to; where our delivery partners have a prepaid arrangement. For countries where our delivery partners do not have this prepaid arrangement customers are responsible to pay for the respective VAT & Duties for their orders.
What are your delivery timelines to receive my order?
Suit orders can be delivered between 6 to 7 weeks.
Shirts can be delivered between 4 to 5 weeks.
If the order includes Suits or Shirts then we hold them and ship it all together.
These delivery timelines are effective from the day the order is placed and or payment received.
What if I need the order on urgent basis?
We would request you to please email us and confirm if you need the order on urgent delivery basis before placing the order. We will confirm if we are able to process your request for urgent delivery. Urgent deliveries may cost extra and if any will be conveyed to you before placing the order.
Can I track my order?
Once we dispatch your order, you will receive a confirmation email with all the order details, tracking number and an expected date of delivery. You can also track you order and delivery status by logging into your account in the member's area.
ALTERATIONS & REMAKE POLICY
Any alteration requests must be made within 30 days of receiving the garment.
If your tailored garments require any adjustments then we may simply guide you to one of our associated local tailor in your city to have your garments fixed or we may ask you to ship it to our Hong Kong office but rest assured we’ll work with you to get your ideal fit just right whether it’s a small alteration or a complete remake.
Depending on your location, we will arrange for a pick-up of your garment or send you an address where they can be shipped.
The changes will be saved to your profile and applied to all future orders.
Body Changes – our suits, jackets and trousers are tailored to allow for size fluctuations of +/- 5 kgs. Customers will be responsible themselves for any alterations or garment replacements if there are major fluctuations in body size.
Complimentary Shipping costs when we are responsible for the alterations.
Customer is responsible for any incurred customs duties, fees or taxes and these fees are non-refundable.
RETURNS & REFUNDS POLICY
Ready-to-wear clothing or Accessories
Must be returned within 30 days in new condition. Anything past that is subject to our discretion.
Custom Tailored or Bespoke Clothing
Custom Tailored or Bespoke Clothing are uniquely made for every customer based on individual measurements and we do our best to deliver a perfect fit right from the first order but inspite our best efforts some first time orders may require some minor adjustments. If such a situation occurs then a request for returns or refund of an item can only be accepted if we are not able to fix the adjustments after 2 rounds of alterations.
We will do our absolute best to ensure that the fit is right and that you’re happy with the garment.
For a refund that is issued, you will receive the funds within 5-10 business days after the arrival of items to our partner factory.